Refund Policy

العربية

Last updated: September 2, 2026

This Refund Policy explains when Ammenu ("we", "our", or "us") issues refunds for paid subscriptions to our digital menu and restaurant management platform (the "Service"). It forms part of, and should be read together with, our Terms of Use.

1. Free Plan and Free Trial

Our Starter plan is free, and paid plans (Pro and Business) include a 14-day free trial. No payment is collected during the trial period. You may cancel at any time before the trial ends to avoid being charged. If you do not cancel, your subscription automatically converts to a paid plan and billing begins at the end of the trial.

2. 14-Day Money-Back Guarantee

If this is your first paid subscription with Ammenu and you are not satisfied with the Service, you may request a full refund of your first payment within 14 days of that charge. To request this refund, email info@ammenu.com with your account email and the reason for your request. This guarantee applies once per business and does not apply to renewal charges or to add-ons purchased after the first payment.

3. Monthly and Annual Subscriptions

  • Monthly plans are billed in advance for each billing cycle and, outside the guarantee in Section 2, are non-refundable once the cycle has started. Cancelling stops future renewals but does not refund the current cycle; you retain access to the Service until the end of the period you already paid for.
  • Annual plans are billed in advance for the full year. Outside the guarantee in Section 2, we do not provide prorated refunds for early cancellation, unused months, or downgrades made partway through the annual term.

All plans are month-to-month with no long-term contract, so you can cancel future billing at any time from your account dashboard or by emailing us — see Section 6.

4. Refunds We Do Provide

Outside the guarantee in Section 2, we will issue a full or partial refund when:

  • You were charged twice for the same billing period due to a technical or billing error.
  • You were charged after successfully cancelling your subscription before the renewal date.
  • A verified, sustained outage of the Service prevented you from using its core features for a significant portion of your billing period.
  • Applicable consumer protection law entitles you to a refund.

To report any of these, contact us within 30 days of the charge using the details in Section 6, along with your account email and the date of the charge in question.

5. Refunds We Do Not Provide

  • Partial-month or partial-year refunds for early cancellation outside Section 2.
  • Refunds for accounts suspended or terminated for violating our Terms of Use.
  • Refunds for simply not using the Service during a billing period you already paid for.
  • Third-party payment processing fees (e.g., card network or gateway fees), which are non-refundable once incurred.
  • Custom or one-off services (e.g., bespoke onboarding or design work) once delivered.

6. How to Request a Refund

To request a refund under this policy, contact us with your account email, the plan name, and the date of the charge:

We review requests and respond within 2 business days. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

7. Chargebacks

Please contact us before filing a chargeback with your bank or card issuer — we can usually resolve billing issues faster directly. Accounts that file a chargeback without first contacting us may be suspended while the dispute is investigated.

8. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of material changes by updating the "Last updated" date above. Charges made before a change take effect remain governed by the policy in place at the time of that charge.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

We aim to respond to all inquiries within 2 business days.